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House of B&B
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Terms and Conditions

Guidelines for using our services.

1. Introduction

Welcome to House of B&B. These Terms and Conditions ("Terms") govern your use of our website houseofbnb.co.uk and the booking of accommodation services at our bed and breakfast establishment. By accessing our website or making a booking, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

2. Definitions

  • "We," "us," "our" refers to House of B&B
  • "You," "your," "guest" refers to the person making a booking or using our services
  • "Property" refers to House of B&B accommodation
  • "Booking" refers to a reservation for accommodation
  • "Website" refers to houseofbnb.co.uk

3. Bookings and Reservations

3.1 Making a Booking

  • All bookings are subject to availability
  • A booking is confirmed only when you receive written confirmation from us via email
  • You must be at least 18 years of age to make a booking
  • You must provide accurate and complete information when making a booking

3.2 Booking Confirmation

Upon confirmation, you will receive an email containing:

  • Booking reference number
  • Check-in and check-out dates
  • Room type and number of guests
  • Total cost and payment details
  • House rules and arrival instructions

3.3 Group Bookings

For bookings of [3 or more] rooms, please contact us directly at info@houseofbnb.co.uk for special arrangements and group rates.

4. Pricing and Payment

4.1 Pricing

  • All prices are displayed in British Pounds (GBP) and include VAT where applicable
  • Prices are subject to change without notice until a booking is confirmed
  • Any promotional rates or special offers are subject to specific terms and conditions
  • Additional charges may apply for extra services (breakfast, parking, etc.)

4.2 Payment Terms

  • A deposit of [amount or percentage]% is required at the time of booking
  • The remaining balance is due [number of days] days before your arrival date
  • We accept payment by [credit card, debit card, bank transfer, PayPal, etc.]
  • Failure to pay the balance by the due date may result in cancellation of your booking

4.3 Currency

All transactions are processed in GBP. If you are paying in a different currency, your bank or card provider may apply currency conversion fees.

5. Cancellation and Refund Policy

5.1 Cancellation by Guest

  • Cancellations made more than [30] days before check-in: Full refund minus [10]% administration fee
  • Cancellations made [15-30] days before check-in: [50]% refund
  • Cancellations made [7-14] days before check-in: [25]% refund
  • Cancellations made less than [7] days before check-in: No refund
  • No-shows: No refund

5.2 Amendments

  • Changes to booking dates are subject to availability and may incur an amendment fee of [£amount]
  • Requests for amendments must be made at least [7] days before the original check-in date

5.3 Cancellation by House of B&B

We reserve the right to cancel bookings in exceptional circumstances (e.g., force majeure, property damage, safety concerns). In such cases, we will provide a full refund or offer alternative dates.

6. Check-In and Check-Out

6.1 Check-In

  • Check-in time: [time, e.g., 3:00 PM] onwards
  • Early check-in may be available upon request and subject to availability
  • Valid photo identification and credit/debit card must be presented at check-in
  • Please inform us if you expect to arrive after [time]

6.2 Check-Out

  • Check-out time: [time, e.g., 11:00 AM]
  • Late check-out may be available upon request and may incur additional charges
  • Failure to check out on time may result in charges for an additional night

7. Guest Responsibilities and Conduct

7.1 Occupancy

  • The maximum number of guests per room must not be exceeded
  • Only registered guests are permitted to stay overnight
  • Visitors must be notified to reception and may only visit during reasonable hours

7.2 Behaviour

Guests must:

  • Respect other guests and maintain reasonable noise levels, especially between [10:00 PM - 8:00 AM]
  • Comply with all house rules provided at check-in
  • Not engage in illegal activities on the premises
  • Not smoke in non-designated areas (smoking policy: [specify])
  • Not bring pets unless explicitly permitted in advance

7.3 Prohibited Activities

The following are strictly prohibited:

  • Hosting parties or events without prior written permission
  • Subletting or assigning the room to another party
  • Using the property for commercial purposes
  • Removing property belongings or furniture

8. Property Damage and Liability

8.1 Guest Liability

  • You are responsible for any damage or loss caused to the property during your stay
  • You will be charged for repair or replacement costs for any damage beyond normal wear and tear
  • We reserve the right to charge your payment method on file for such costs

8.2 Our Liability

  • While we take all reasonable care, we are not liable for loss or damage to guests' personal belongings
  • We recommend that you obtain appropriate travel insurance
  • Our liability for any claim is limited to the value of your booking
  • We are not liable for any indirect or consequential losses

8.3 Insurance

We strongly recommend that you obtain comprehensive travel insurance covering cancellation, medical expenses, personal belongings, and liability.

9. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Pandemic or epidemic
  • War or terrorism
  • Industrial action
  • Failure of utilities or transportation

10. Data Protection and Privacy

Your personal information is collected and processed in accordance with our Privacy Policy, available at [link to privacy policy]. By making a booking, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

11. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of House of B&B or its content suppliers and is protected by UK and international copyright laws.

You may not:

  • Reproduce, distribute, or display any content without our written permission
  • Use our branding or trademarks without authorization
  • Scrape or automatically collect information from our website

12. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of these third parties. Your use of third-party services is at your own risk.

13. Website Use and Accuracy

13.1 Website Availability

  • We strive to maintain website availability but do not guarantee uninterrupted access
  • We reserve the right to suspend or restrict access for maintenance or other reasons

13.2 Information Accuracy

  • While we make every effort to ensure accuracy, we do not warrant that information on our website is complete, accurate, or current
  • Room descriptions and photographs are representative and actual rooms may vary slightly

14. Reviews and User-Generated Content

14.1 Posting Reviews

  • Guests may submit reviews about their stay
  • Reviews must be honest, accurate, and not contain offensive or defamatory content
  • We reserve the right to remove reviews that violate our guidelines

14.2 Rights to Content

By submitting a review or content, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display such content.

15. Communication

By making a booking, you consent to receive communications from us via email, SMS, or phone regarding your booking, our services, and promotional offers. You may opt out of marketing communications at any time.

16. Complaints and Disputes

16.1 Complaints Procedure

If you have any complaints about our services:

  1. Raise the issue with our staff during your stay so we can address it immediately
  2. If unresolved, submit a written complaint to info@houseofbnb.co.uk within [7] days of check-out
  3. We will respond within [14] days

16.2 Alternative Dispute Resolution

If a dispute cannot be resolved through our complaints procedure, you may refer the matter to an alternative dispute resolution service.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and House of B&B regarding the use of our services.

19. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

The "Last Updated" date at the top of this page indicates when these Terms were last revised.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

House of B&B
Email: info@houseofbnb.co.uk